Platform, Security & Integrations / Network Management

Network Requirements & Readiness Check

Voice and video calls are far more sensitive to network problems than everyday web browsing or email. A connection that feels perfectly fast for browsing can still produce choppy, dropped, or delayed calls if you haven’t set it up correctly. A readiness check looks at your existing internet connection, routers, and switches before deployment. That way, we catch and fix those problems ahead of time instead of discovering them on your first day live.

Why do you ask about my internet connection, routers, and switches during onboarding?

Those questions let us size and configure the deployment correctly the first time. How much bandwidth (how much data your connection can carry at once) see Glossary: Bandwidth you have determines how many simultaneous calls and video meetings your connection can cleanly support, and the quality of your existing routers and switches determines whether they can prioritize call traffic properly. Skipping this step is the single most common cause of “the phones sound bad” complaints after a deployment.

What specifically makes a call sound choppy, delayed, or robotic?

Three network problems, generally: latency (delay), jitter (inconsistent delay), and packet loss (data that never arrives) see Glossary: Jitter, Latency & Packet Loss. A readiness check measures your network for these issues and identifies fixes before they ever reach your team’s ears on a live call.

What is QoS, and why does it matter here?

QoS (Quality of Service — a network setting that gives voice and video traffic priority over other data, like a large file download) see Glossary: QoS keeps a call from getting delayed just because someone in the office is uploading a big file at the same time. Configuring QoS correctly on your existing network is one of the most effective single fixes for call-quality problems.

Do I need to buy new internet service or a new internet plan for this to work?

Not necessarily — many networks just need proper configuration, not more bandwidth. We’ll tell you clearly if your current connection is a limiting factor, but we don’t sell or provide internet service ourselves. We work with the connection you already have and can advise on what to ask your own internet provider for, if you genuinely need an upgrade.

What happens after the readiness check — do you fix issues you find?

Yes — see Router & Switch Configuration & Management for how we configure your existing network equipment to support voice and video reliably, based on what the readiness check finds.