Managed Contact Center

Supervisor Tools

Supervisors need to see what’s happening in real time and step in when it matters — listening in, coaching quietly, or joining a call directly.

Coach an agent privately during a live customer call without the customer ever hearing you.

Let a supervisor silently listen to any live call for quality checks, without either party knowing.

Let a supervisor join a live call directly when a situation needs a second, more senior voice.

Give supervisors one live view of every agent’s status and every queue’s activity, updated in real time.

Let a supervisor step in and redirect a call by hand when the automatic rules aren’t the right fit in the moment.

See how supervisor tools fits into your day-to-day — let’s talk.