Omnichannel Messaging
Managed Contact Center
Omnichannel Messaging
“Omnichannel” means every customer channel feeds into one inbox and one customer record. So phone, chat, text, WhatsApp, and Facebook Messenger stop being separate tools nobody’s watching consistently.
Website Live Chat →
Add a live chat widget to your website. It routes straight into the same queues and agents that handle your phone calls.
SMS & MMS Messaging →
Send and receive texts and picture messages from your business number, alongside your calls.
WhatsApp Business Messaging →
Handle WhatsApp chats through the same agent tools and queues used for calls.
Facebook Messenger Integration →
Handle Facebook Messenger chats from your business page using the same tools your team already uses.
Bulk Messaging Campaigns →
Send one SMS or WhatsApp blast to your whole contact list for promotions or reminders.
Unified Inbox Across Channels →
See calls, chats, texts, WhatsApp, and Facebook messages in one inbox, not five separate apps.
Chat-to-Call Escalation →
Move a chat conversation straight into a live phone or video call in one click. The customer never has to call in separately.