Skills-Based Routing
Managed Voice
Skills-Based Routing
Skills-based routing sends a call to whichever specific person has the right expertise — not just whoever happens to be free — so a caller lands with someone who can actually help on the first try.
Routing by Skill Set →
Send a caller to the specific person with the right expertise, not just whoever happens to be free first.
Ring Count Before Reroute →
Set exactly how many rings a call gets before it’s automatically sent somewhere else, so nothing rings forever.
Queue Callback →
Let a waiting caller request a callback instead of staying on hold, without losing their place in line.
Floating Agents & Virtual Extensions →
Assign people to a routing group based on their skills, not a fixed desk or physical line, so coverage flexes with your team.