ISO 27001 Certification
Platform, Security & Integrations / Compliance
ISO 27001 Certification
ISO 27001 (an international certification standard for how an organization manages information security — see Glossary: ISO 27001) reflects a formal, audited framework for managing risk. Specifically, that framework covers things like access control, incident response, and ongoing security review, all behind the infrastructure your phone system runs on.
Why should a business care about this certification?
Certifications like ISO 27001 aren’t just a badge. They mean an independent auditor has verified that formal processes exist for handling security risk, not just that you’ve installed the right tools. So for businesses in regulated industries, or ones that get asked about vendor security during their own procurement process, this gives a concrete, third-party-verified answer.
Does this only cover the technology, or the processes too?
In fact, ISO 27001 covers the full information security management system — technical controls, like encryption and access restrictions, as well as organizational processes. That includes how you handle incidents, review access, and train staff.
How does this relate to the other security features on this platform?
ISO 27001 sits above the individual features. In short, it’s the governing framework that ensures things like call encryption, access controls, and monitoring aren’t just present. Instead, we manage, review, and improve them on an ongoing basis rather than configure them once and forget them.
Does this replace the need for our own internal security policies?
No. ISO 27001 certification of the underlying platform supports your own security posture. But your business is still responsible for how you configure access, train your team, and handle your own internal policies around the system.