Managed Voice / Voicemail

AI Voicemail Transcription

AI-powered speech-to-text (technology that converts spoken audio into written words automatically — see Glossary) transcribes every voicemail into readable text, delivered alongside the audio file so employees can scan a message in seconds instead of listening to it start to finish.

Why does transcription matter for a busy business?

It saves time and reduces missed details. A manager scrolling through email between meetings can read three lines of text far faster than playing a 90-second voicemail, and a written record is easy to search, copy into a CRM note, or forward without re-explaining what was said.

How accurate is the transcription?

It’s generally very accurate for clear speech, though background noise, strong accents, or poor call quality can affect precision — which is why the original audio is always included alongside the text, so anyone can verify a detail by listening if needed.

Does transcription work in languages other than English?

Yes — the transcription engine supports multiple languages, which matters for any business serving a bilingual or multilingual customer base.

Where does the transcript show up?

It’s delivered the same way as Voicemail-to-Email — as part of the notification email, and also viewable in the admin portal or UC (Unified Communications — combining voice, video, and messaging into one connected platform) app alongside the message itself.

Is this an add-on, or built into every voicemail box?

It’s a subscription add-on available for any mailbox rather than something forced on every user, so you can turn it on for the roles where it adds the most value — typically customer-facing teams and leadership.