Managed Voice / Mobility & Remote Work

Presence & Status Sync Across Devices

Presence (a real-time status indicator showing whether someone’s available, busy, away, or offline — see Glossary) is visible across your team, and it stays accurate automatically no matter which device — desk phone, laptop, or mobile — someone is actually using at that moment.

Why does this save time day to day?

It cuts out guesswork. Instead of calling someone and finding out they’re already on another call, a quick glance at their status tells you whether it’s worth calling now, sending a message, or waiting — before you’ve spent any time trying.

How does status stay accurate if someone uses multiple devices?

The system tracks activity across all of an employee’s registered devices at once — if they’re on a call from their mobile app, their status shows as busy everywhere, including on their desk phone and any colleague’s contact list, without them manually updating anything.

Can someone set their own status manually?

Yes — beyond automatic detection (on a call, in a meeting), employees can manually set a custom status like “away” or “do not disturb” when they need to signal unavailability that the system wouldn’t otherwise detect on its own.

Does presence status update instantly, or is there a delay?

It updates in real time — the moment someone’s actual state changes (starting a call, ending a meeting), their visible status reflects it immediately for everyone else on the team.

How does presence connect to moving a call between devices?

The same underlying tracking that powers presence is what makes Call Flip possible — the system always knows which devices are active, so it knows exactly where a live call can be picked up next.