Managed Contact Center / Outbound Dialer Suite

Agentless Dialer

An agentless dialer automatically calls a list of contacts and plays a pre-recorded message — appointment reminders, payment notices, service alerts — with no live agent required on any of the calls, so you can reach a large list at once without tying up your team.

What’s this actually useful for?

Anything that’s informational rather than conversational: appointment or payment reminders, service outage notices, event confirmations, or time-sensitive alerts that don’t require back-and-forth conversation to be effective.

How is this different from the progressive or power dialer?

Both progressive and power dialers connect a live agent to the call once it’s answered. An agentless dialer never connects an agent at all — it plays the recorded message and completes the call on its own, which is what lets it reach a much larger volume of contacts with the same team.

Can recipients respond or get transferred to a live person if needed?

Yes — a message can include an option like “press 1 to speak with someone,” which transfers the caller into a live queue, giving people who need a real conversation a way to get one without needing to call back separately.

Does this respect do-not-call and compliance rules the same way live campaigns do?

Yes — agentless campaigns run through the same Do-Not-Call List Management as every other outbound campaign, so restricted numbers are automatically excluded.

How do we build and schedule one of these campaigns?

Through the same campaign tools used for every outbound dialing mode — see Campaign Management & Scheduling for setting your contact list, message, and calling hours.