Platform, Security & Integrations / Security

Country & Region Call Restrictions

Outbound calling can be restricted by country or region, so if your business has no legitimate reason to call certain parts of the world, those destinations simply aren’t reachable from your system at all.

Why would a domestic business need this?

It closes off one of the most common and expensive fraud patterns: a compromised account or extension being used to place calls to premium-rate international numbers, often overnight or on a weekend when no one notices until the bill arrives. If your business only ever calls within your own country, blocking the rest removes that risk entirely.

Does this affect legitimate business calls?

Not if it’s configured to match how your business actually operates. Any country or region your business does legitimately call can simply be left off the restricted list — this isn’t an all-or-nothing setting, it’s a list you control.

Can restrictions be set differently for different employees or departments?

Yes — restrictions can be applied at the system level or scoped more narrowly, so, for example, a sales team that regularly calls international prospects can have broader permissions than a general office extension that never should.

How is this different from Toll Fraud Prevention?

They work together. Toll Fraud Prevention covers a broader set of protections — including call-frequency limits and outbound restrictions generally. Country and region restrictions are one specific, high-impact piece of that broader protection, focused specifically on geographic destinations.

Does this cost extra or require ongoing management?

No — it’s a configuration set once (and adjusted only if your calling needs change), not an ongoing task or add-on service.