Managed Contact Center / Outbound Dialer Suite

Campaign Management & Scheduling

Every outbound calling effort — whether it uses a progressive, power, or agentless dialer — is built and controlled as a campaign: a defined contact list, calling hours, dialing mode, and outbound caller ID, all set up and managed in one place rather than coordinated by hand.

What do we actually configure when setting up a campaign?

Your contact list, which dialer mode to use, permitted calling hours (so you never call outside acceptable times), which number displays as the caller ID, and disposition options agents use to tag the outcome of each call.

Can we pause, adjust, or stop a campaign once it’s running?

Yes — campaigns can be paused, resumed, or stopped at any point, and settings like calling hours or agent assignment can be adjusted without having to rebuild the campaign from scratch.

How do we know if a campaign is actually working while it’s in progress?

See the Outbound Campaign Wallboard — a live view of connect rate, abandon rate, and dialing results while the campaign is still running, rather than waiting until it’s over to find out.

Can different campaigns use different dialing modes at the same time?

Yes — you might run a high-touch progressive dialer campaign for renewals alongside an agentless reminder campaign for appointments, each configured independently.

Does the system keep our outbound calling compliant automatically?

Yes — every campaign automatically checks contacts against your Do-Not-Call list before dialing, so restricted numbers are excluded without anyone needing to check manually.