Managed Voice / Auto Attendant (IVR)

Bilingual & Multi-Language Prompts

Your auto attendant can open with a language-selection prompt — “For English, press 1. Pour le français, appuyez sur 2.” — and every menu, hold message, and voicemail prompt a caller hears afterward matches the language they picked.

Does the whole system need to run in one language, or can it switch per caller?

It switches per caller, per call. Two people calling the same number seconds apart can each hear a completely different language throughout their entire interaction, based purely on what they selected at the start.

How many languages can we support?

There’s no meaningful limit tied to the phone system itself — recorded or text-to-speech-generated prompts can be added for as many languages as your business serves. Text-to-speech means you can generate professional-sounding prompts from typed text rather than needing a voice recording studio for every language and every future change.

Does the language choice follow the caller into voicemail too?

Yes — if a caller selects French and ends up leaving a voicemail, the voicemail prompts (“please leave a message after the tone”) play in French as well, for a consistent experience end to end. See Voicemail for more on how messages are then delivered to your team.

Can specific departments have their own language defaults?

Yes. You could, for example, have a Spanish-language line route straight into a Spanish-only menu with no selection prompt at all, if that better matches how that particular number is used and marketed.

Is this the same feature used for running separate company brands?

It’s related but distinct — bilingual prompts are about language, while Multi-Brand Greetings are about swapping the company identity itself. Many multi-brand setups use both together, with each brand having its own language mix.