Managed Voice

Call Accounting & Billing Codes

Call accounting lets you attach a billing code to calls — by client, project, department, or cost center — and report on usage afterward, so businesses that need to track or re-bill call time (like law firms, agencies, or consultancies) have the data to do it accurately.

How does a billing code actually get applied to a call?

An employee can enter a short code before or during a call to tag it to a specific client or project, or the system can auto-tag calls based on which line, department, or extension they came through, depending on how granular you need the tracking to be.

What can I actually do with this data afterward?

Run reports by client, project, department, or date range showing total call time, call counts, and costs (including long-distance or international charges — see International & Long-Distance Calling) — useful both for internal cost control and for generating accurate client invoices tied to actual phone usage.

Is this only about outbound calls?

No — inbound and outbound call activity can both be tracked and coded, giving a complete picture of time spent on a client or project regardless of who initiated the call.

Does this replace full call reporting, or work alongside it?

It works alongside broader call reporting. See Call Timeline & Detail Records for the full record-level detail behind every call, with billing codes acting as an extra tag layered on top.

Who can see and export this data?

Access is role-based — you decide whether it’s limited to finance and management, or available more broadly to team leads who need to track their own project’s phone usage.