Agent Tools
Managed Contact Center
Agent Tools
The tools an agent uses on every call — their workspace, status, notes, and headset — shape how fast and how well each customer interaction actually goes.
Unified Agent Workspace →
Give every agent one screen for calls, chats, customer info, and notes — no app-switching required.
Agent Presence & Status →
See at a glance who’s available, on a call, or on break — without walking the floor to check.
Screen Pop of Caller Info →
Show agents who’s calling and their history before they even say hello.
Call Disposition & Wrap-Up Notes →
Let agents tag and note every call’s outcome in seconds, so nothing falls through the cracks.
Click-to-Answer, Transfer & Hold →
Let agents control every call from their computer screen instead of fumbling with phone buttons.
Headset Integration →
Answer, mute, and hang up directly from a supported headset — no mouse required.
AI Call Summaries & Auto-Generated To-Dos →
Let AI write the call notes and action items automatically, so agents can move to the next call faster.