Ring Groups
Managed Voice
Ring Groups
A ring group is a set of extensions that all ring together, or in a set order, so any available person can pick up a call instead of it going to just one desk.
Ring Strategies →
Choose how a group of phones rings when a call comes in — all at once, in order, or spread evenly by who’s answered least.
Overflow & No-Answer Handling →
Define exactly what happens when nobody in a ring group answers in time, instead of leaving callers on an endless ring.
Ring Group Activity Reporting →
See exactly how many calls a ring group received, answered, and missed, without needing a full contact center setup.