Managed Voice

Auto Attendant (IVR)

Automated call menus that greet and route callers without a live operator.

Give callers a different automated menu during open hours vs. closed hours, automatically, based on your schedule.

Let callers reach the right department directly from your main menu, without being transferred around.

Let callers who already know a colleague’s extension skip the menu entirely and dial straight through.

Let callers find and reach a colleague by spelling their name on the keypad, no extension required.

Point any DID directly at a specific menu, department, or greeting, bypassing your main switchboard.

Offer callers a choice of language at the start of your menu. Every prompt and voicemail behind it will match their selection.

Run multiple company brands off one phone system, each with its own greeting, hours, and menu. Callers never know they share infrastructure.

Route calls differently based on time of day, day of week, or caller information, beyond a simple open/closed toggle.

Set holiday closures and one-off exceptions once, in advance, without touching your regular weekly schedule.

Here, a conversational AI answers calls 24/7 and routes or answers based on what a caller wants.

Specifically, record calls from the moment they enter your auto attendant, including the caller’s menu selections, for review or compliance.

Give callers a way to bypass your automated menu. They can reach a real person at any point, without getting stuck.

Build sub-menus beneath your main menu. Callers can then drill down to exactly the right destination in a couple of steps.

Curious what auto attendant (IVR) would look like for your team?