Platform, Security & Integrations
Resources
Platform, Security & Integrations
This is the foundation underneath every service we run: how calls and data are secured, how the system connects to the other software your business already uses, how it stays online, and how it’s deployed and managed. It’s less something you interact with directly day to day, and more the reason everything else works reliably and safely.
Resources
Integrations
CRM Integrations →
Connect your phone system directly to your CRM so calls, contacts, and customer history stay in sync automatically.
Microsoft Teams & 365 Integration →
Make and receive real business phone calls directly inside Microsoft Teams, with no separate calling license required.
Helpdesk Integrations →
Turn calls into support tickets automatically, with caller history and contact details attached before your team even says hello.
Open API & Webhooks →
Connect your phone system to virtually any business software with an open API and real-time webhooks.
SDKs →
Embed real phone calling directly into your own website, mobile app, or desktop software using our SDKs.
Database Lookups & Custom Integrations →
Look up caller information from your own business database in real time, even if you don’t use a standard CRM.
Directory Sync →
Sync employee accounts, groups, and contacts automatically from your existing company directory — no double data entry.
Single Sign-On (SSO) →
Let employees log into the phone system with the same company credentials they already use, instead of a separate password.
Video Conferencing Platform Integrations →
Keep using Zoom or Microsoft Teams for video meetings while your phone system stays connected to the same contacts and calendar.
Resources
Security
Call Encryption (TLS/SRTP) →
Every call and every piece of call setup data is encrypted in transit, so conversations can’t be intercepted or eavesdropped on.
Brute-Force Login Protection →
Automatically block anyone who repeatedly tries to guess a password before they can break in.
Firewall & IP Allow/Block Lists →
Control exactly which networks and locations are allowed to reach your phone system in the first place.
Two-Factor Authentication (2FA) →
Require a second verification step beyond a password, so a stolen password alone isn’t enough to break in.
Role-Based Access Control →
Give employees exactly the access their job requires, no more and no less, without configuring every person individually.
Country & Region Call Restrictions →
Block outbound calls to countries or regions your business has no legitimate reason to call, cutting off a common fraud path.
Toll Fraud Prevention →
Protect your business from the expensive calling bills that toll fraud attacks are specifically designed to rack up.
Global Threat-Intelligence IP Blocklist →
Benefit from attacks blocked on other systems before they ever reach yours, through a shared, continuously updated blocklist.
Resources
Reliability & Continuity
High Availability & Hot Standby →
A fully synced backup server takes over instantly if your primary phone system fails, so calls keep flowing.
Disaster Recovery →
A geographically separate backup system keeps your phones running even if an entire site goes down.
Automatic Backups →
Your phone system’s configuration and call recordings are backed up on a schedule automatically, with no manual step required.
24/7 Infrastructure Monitoring →
Your phone system’s health is monitored around the clock, so problems are caught and flagged before they interrupt your business.
Resources
Compliance
GDPR Compliance →
How call data, recordings, and customer information are handled in line with the EU’s data privacy law.
PCI DSS Compliance →
Call recording and handling practices that support PCI DSS requirements for any call that might include payment card details.
ISO 27001 Certification →
The information security standard behind how the underlying infrastructure for your phone system is managed and audited.
Resources
Deployment Options
On-Site Appliance →
A dedicated hardware unit installed at your office, giving you a phone system you can see, touch, and fully control on-site.
Hosted / Software Edition →
A software-based phone system deployed in the cloud or on your own server, scalable on demand without new hardware.
Hybrid Deployment →
Combine on-site hardware with cloud-hosted capacity or backup, instead of choosing strictly one or the other.
Hardware Expansion & Capacity Planning →
Add extensions and concurrent-call capacity to your on-site appliance with expansion modules, instead of replacing the whole unit.
Multi-Site & Multi-Location Connectivity →
Connect multiple office locations into one phone system, with shared phone lines and numbers managed centrally.
Resources
Network Management
Network Requirements & Readiness Check →
Why we check your internet speed, routers, and switches before deployment, and what it takes to run reliable voice and video.
Router & Switch Configuration & Management →
We configure and manage your existing routers and switches so voice and video traffic stay reliable, without selling you internet service.
Structured Cabling & On-Site Network Installation →
Planning and running the physical network wiring your phones and network gear need, for a new or renovated space.
Do I need to understand all of this myself?
No. This section exists so the answers are available if you or your IT team want them, but none of it requires you to configure anything yourself — it’s managed as part of the service.